Contact | Nugen TV

Privacy Policy

We may collect, transmit and maintain, personal information about you when you access our Website or App, or otherwise access or use our Services. In many cases we use service providers to enable collection of information by us or on our behalf for our use and our business purposes, such as billing services, security or monitoring services, validation and authentication services, and other services that comprise, enhance, maintain, enable or otherwise support our Services.

Information we gather may change from time to time and will include both personal information and non-personal information, including the following categories and examples:

Personal information and non-personal information, including your name, email address, service address, username, password, and other similar or related information;
Billing information including a credit or debit card number, its expiration date, security code, associated name, billing address, your account purchase and payment history, and any other information you, your credit/debit card issuer or our payment processors provide or make available to us related to billing;
Information automatically collected and associated with your account when you use our Services, such as records of usage and interaction with our Services, viewing choices and habits, location, device information, operating system information, Internet Protocol (“IP”) address, wireless network, persistent identifiers including your AD-ID, and the number of concurrent streams accessed by your account;
Information related to your communication with us, such as complaints, questions, suggestions, and other information communicated to customer service agents or similar individuals or computer applications, regardless of whether communicated by e-mail, chat, entry on any of our Websites, into any of our Apps, or by any other means available at the time.

Use of Personal Information

We use the types of information described in this Privacy Policy primarily to conduct business activities related to providing you with our Services, to develop and improve our Services and to manage and detect unauthorized use of our Services. Generally speaking, we use information that we collect in connection with business purposes to improving and developing our Services, billing and collections, administration, surveys, marketing, communication regarding changes or updates to our Services, new services or products, service delivery, advertising, customization, maintenance, fraud prevention, and other legitimate business purposes that may arise from time to time. We may also use personal information, non-personal information (such as certain persistent identifiers and aggregated information) about you to deliver targeted or other customized advertising, offers and other services. We also use personal information to, among other things:

Operate, provide, develop, improve, update, extend, and maintain our Services;
Confirm that you are receiving the level(s) or service(s) of service requested and are properly billed;
Identify when changes are made to our Services or your Membership Account;
Inform you of products, programming, offers, or other services offered by us or by third parties that may be of interest to you;
Understand the use of, and identify improvements to, our Services;
Detect and prevent unauthorized reception of or use of our Services;
Determine whether applicable policies and terms of use are being violated;
Configure our Service-related devices;
Comply with applicable laws;
Scrub or correct our data, or append additional information to the information we collect;
Facilitate advertising and advertising-related services, including targeted and other customized advertising, and the sale of related advertising and advertising-related products and services;

What you'll need to get started

In order to stream our TV service, you will need an internet connection with at least a download speed of 15 mbps. per device. You will also need a streaming device that plugs into your TV and connects to your internet, with a direct ethernet connection or wirelessly (a direct ethernet connection is recommended when available for consistent streaming). Popular streaming devices are: Amazon Fire TV Stick, Android Boxes, nVidia Shield, IOS Devices, Android Devices as well as Samsung and LG Smart TV’s. If you do not have such a device, you can purchase via Amazon or any other retailers.

Let’s Get Started! Request a trial and see why Nugen TV is the Future of Streaming TV with it’s revolutionary content and overall savings!

Terms & Conditions

You acknowledge that we do not guarantee content at any time or that you will be able to stream because it’s dependent on your device, your maintenance of your network and which apps you choose to use. We only provide email, Facebook and live chat support. This means we do not do phone support.

No content or certain amount of channels is ever guaranteed. Our service provides technical means to access various content. Any listed services are subject to change based on availability and on our sole discretion without any prior notice. We are not responsible for the accessible content, and you retain all responsibility for any and all third-party fees, as well as business or personal risks and liabilities related to use of data that you access using our apps or sites. We do not guarantee speed of delivery, nor quality due to the fact we do not host any of the content, nor do we control your devices and internet speed. You may need to troubleshoot your network or download different apps for the best experience. Content is delivered from servers out of our control. We do not support, teach or condone recording. The service is a timed subscription that deteriorates every second until it runs out. We reserve the right to cancel your sub if you are disrespectful to staff or admins and will permanently ban from using the service and support if you are in violation of the chat rules.

You are not allowed to share your account with anyone else. Each household must have a separate account. If you get caught doing so we will disable your account without refund and you will be banned from using our service again.

If you do not agree with the above terms and conditions, kindly do NOT subscribe.

Refund Policy

Refunds are not available!

Request a trial before you subscribe to ensure NuGen TV is right for you.

Do not make multiple payments due to our refund policy.

External social networks and platforms

This type of services allow interaction with social networks or other external platforms directly from the pages of this Application.
The interaction and information obtained through this Application are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.

Facebook Like button and social widgets (Facebook, Inc.)

The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: US – Privacy Policy.

Twitter Tweet button and social widgets (Twitter, Inc.)

The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: US – Privacy Policy.

SPAM protection

This type of services analyzes the traffic of this Application, potentially containing Users’ Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.

Google reCAPTCHA (Google Inc.)

Google reCAPTCHA is a SPAM protection service provided by Google Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: US – Privacy Policy.

Disclaimer

By purchasing this product/service you are acknowledging that your cable will now be internet based. As such, it will be subject to your internet providers services.
Nugen TV Services takes NO responsibility for poor or unstable internet. Nugen TV Services is not an internet company. We make ourselves available if you are in need of advice, but ultimately, we have NO control over your internet or internet provider.
Nugen TV Services does not sell, host, own, or maintain any copyrighted item, is not affiliated in any way with broadcasted channels, nor are we responsible for the availability of their content.
Our Service is a prepaid subscription and will expire 30 days after your initial purchase of one month. There is no contract for your subscription.

Packages with Prepaid months are NON REFUNDABLE! It is highly advised you start with one month to make sure your internet can handle your streaming before purchasing further months.
You may prepay as you go.
You are solely responsible for subscription of your discretion.
We occasionally have server maintenance which is a rare occurrence.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User

The individual using this Application who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

This Application

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this Application as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies

Small piece of data stored in the User’s device.

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to this Application, if not stated otherwise within this document.

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